Support Officer (ICT)

Claire House has an exciting opportunity for a Support Officer (ICT).  The successful candidate will have excellent communication/customer service skills and will work to support all teams across the charity, dealing with IT queries and incidents.     

About Us:

Claire House Children’s Hospice helps seriously and terminally ill children live life to the full by creating wonderful experiences and bringing back a sense of normality to family life. By providing specialist nursing and end of life care, as well as emotional support, Claire House helps families through some of the toughest times of their lives. It offers places for children to relax and enjoy themselves, whatever their age. At our site on the Wirral, they can have fun in our multi-sensory room, art room, hydrotherapy pool and jacuzzi. There is a separate wing complete with bar, sound system and Xbox for teenagers and young adults.  Whilst their children are having fun, mums and dads get the chance to enjoy some much-needed time off together or the opportunity to spend time with their other children.

In this role, you will:

• Provide technical support to users for hardware, software and network issues.
• Diagnose and resolve technical problems efficiently.
• Utilize an IT ticketing system to log, track, and resolve user issues efficiently, ensuring accountability and improving service quality.
• Maintain accurate records of IT issues, solutions, and system configurations.
• Triaging and escalating tickets to other members of the team and Support Manager (ICT) where necessary.
• Ensure new starters have access to all the right IT equipment appropriate for their needs or job roles.
• Regularly communicate when incidents effect users or groups of users
• Train users on new software and hardware and provide ongoing support.
• Set up and configure new hardware, including computers, printers, and other devices.

What we offer you:

In addition to a competitive salary:

• Generous annual leave – 35 days including bank holidays
• Company pension scheme (up to 4% employer contribution)
• Life cover 2 x salary
• We want a happy and healthy workforce and offer flexibility, inclusion and free access to a wide range of wellbeing initiatives to support all staff both inside and outside of work
• Opportunity for hybrid working upon completion of probationary period
• Free on-site car parking
• Free eye sight test
• Cycle to Work Scheme

If this sounds like the role for you, please read the job description here.

We are actively seeking candidates from a diverse range of backgrounds. At Claire House, we welcome applicants from all backgrounds and value everyone as an individual.  We are committed to organisational practices, which promote diversity and inclusion for all employees and volunteers regardless of age, disability, gender reassignment, sex, marriage, and civil partnership status, pregnancy and maternity status, race, religion or belief.  Connecting these differences creates a productive environment in which everyone feels valued.

Claire House wants to meet the aims and commitments set out in its equality policy and will appreciate your help and co-operation in completing the Equality and Diversity form here.

If you would like more information, please contact:

Victoria Morgan, Support Manager (ICT) @ victoria.morgan@clairehouse.org.uk

Applications must be submitted on a Claire House application form available here. Completed applications should be emailed to jobs@clairehouse.org.uk

Closing date:      28 March 2025 at midnight

We regret that only shortlisted candidates will be contacted.

This role is subject to a standard Disclosure and Barring Service (DBS) check.

This organisation’s recruitment and selection procedures reflect our commitment to equal opportunities and safeguarding and promoting the welfare of children and young people.  All staff and volunteers are expected to share this commitment.