Information that is gathered from visitors

In common with other websites, log files are stored on the web server saving details such as the visitor’s IP address, browser type, referring page and time of visit. Where registration is required, the visitor’s email and a username will be stored on the server.

Cookies

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work. Cookies can also help improve the experience of websites you visit and personalise information relevant to you.

The different types of cookies

  • Necessary cookies – These are essential cookies that enable core functionality of the website such as security, enabling the use of certain types of multimedia content, remembering your cookie preferences and for the processing of payments.
  • Statistics cookies – These cookies collect information about how users interact with a website such as the number of visitors, the time spent on the site and the pages viewed. This information is important for us to improve the user experience and website performance.
  • Marketing/tracking cookies – These cookies gather information about a user’s online behavior and preferences. They can track users across multiple websites to provide personalized content or they can be used to measure and support the performance of online advertisements.

The table below explains the cookies we use and why. This list may change in line with our services.

Type Source Cookies Purpose
Necessary Complianz cmplz_functional, cmplz_banner-status, cmplz_saved_categories, cmplz_saved_services, cmplz_id, cmplz_user_data, cmplz_statistics, cmplz_selected_region, cmplz_consenttype, cmplz_consented_services, cmplz_policy_id, cmplz_marketing, cmplz_preferences These cookies are used to manage cookie consent on our website. Read more.
Necessary Paypal ts_c, paypal, paypal_storage These cookies are used for payment processing. Read more.
Necessary Stripe __stripe_mid This cookie is used for fraud prevention. Read more.
Necessary Twitter local_storage_support_test This cookie is used to show recent Tweets on our website Read more.
Necessary Flow-Flow Social Stream ff_news_session These cookies are used to display recent social posts and/or social share buttons. Read more.
Necessary Youtube VISITOR_INFO1_LIVE This cookie is used to provide bandwidth estimations. Read more.
Necessary Google Recaptcha rc::a, rc::b, rc::c These cookie are used for spam prevention. Read more
Statistics Google _gid, _ga, _ga_*,_gat_UA-*, These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form. Read more.
Statistics Microsoft Clarity _clsk, _clck, _cltk These cookies are used to collect data on website usage and user behavior in order to improve the overall user experience. This includes tracking clicks, mouse movements, and scrolling activity on our website. Read more.
Marketing/tracking Twitter metrics_token This Cookie is used to track if a user has seen embedded content. Read more.
Marketing/tracking Facebook _js_datr, _fbc, fbm*, xs, wd, fr, act, _fbp, datr, c_user, csm, sb, actppresence, *_fbm_ These cookies are used to help us review the performance of our advertising as well as helping to make them as effective as possible. Read More
Marketing/tracking Google adsense google_adsense_settings, _gcl_au These cookies are used to help us review the performance of our advertising as well as helping to make them as

effective as possible
Marketing/tracking

 

 Youtube GPS, YSC, PREF These cookies are used to store user preferences as well as tracking video performance. Read more
Marketing/tracking Google Maps Google Maps API, These cookies are used by google to deliver certain services. Google collects data such as IP address to do this. Read more
Marketing/tracking Google Fonts Google Fonts API These cookies are used by google to deliver certain services. Google collects data such as IP address to do this. Read more

 

How to control cookies

You can change your cookie preferences by clicking “manage consent” in the pop-up below.

To find out more about cookies and how to control and delete them, visit AboutCookies.org.

Links to other websites

This privacy notice does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit.

How to contact us

Requests for information about our privacy policy can be emailed to Claire House or by writing to:

Information Officer
Claire House Children’s Hospice
Clatterbridge Road,
Bebington,
Wirral,
CH63 4JD