Are you a real people-person? Enjoy speaking to others on the telephone? Want to make a huge difference?
We’re looking for enthusiastic and motivated volunteers to help support our busy Claire House Lottery Team. Each week, you’ll make between 30-40 phone calls to thank new lottery sign-ups and ensure supporters have received their welcome pack from Claire House. You’ll update a basic Excel spreadsheet and, after you’ve finished making your calls, send this to our Fundraising Team.
This role focuses on retaining new lottery sign ups and giving supporters a wonderful experience. By ensuring a high level of customer service we have found that retentions stays high and vital funds can be raised to support local children and families.
This role will be office-based at either Claire House Wirral or Claire House Liverpool. These calls are time sensitive, so you will need to make a weekly commitment to this role. We do offer flexible days and times between 9am-5pm Monday-Friday.
You’ll need to have excellent communication skills and be a real people-person. A friendly and polite phone manner is essential. Volunteers should be confident working independently and have good IT skills (you’ll be using Excel, Outlook and our specialised phone system). Confidentiality is vital, as this role involves dealing with supporter data. Ongoing support and guidance will be provided, including a training session prior to starting the role.
Time: Flexible, Monday-Friday 9am-5pm available
Location: Claire House Wirral (CH63 4JD) or Claire House Liverpool (L12 9HZ)
Requirements: we’ll need you to complete an application form, provide two referees and to attend an informal interview and taster session