About Claire House

Claire House Children’s Hospice helps seriously and terminally ill children live life to the full by creating wonderful experiences and bringing back a sense of normality to family life.

By providing specialist nursing and end of life care, as well as emotional support, Claire House helps families through some of the toughest times of their lives.

Claire House has a team of trained professionals who are as passionate about what they do as they are talented at doing it. Our staff includes nurses, physiotherapists, play specialists, and counsellors.

We have two sites, a full hospice on the Wirral and a second site in West Derby, Liverpool, offering day-care, complementary therapies, clinics, play and music sessions, and counselling.

Creating magical memories

But Claire House is about far more than just care. It offers places for children to relax and enjoy themselves, whatever their age. At our site on the Wirral, they can have fun in our multi-sensory room, art room, hydrotherapy pool and jacuzzi. There is a separate wing complete with a sound system and Xbox for teenagers and young adults.

Whilst their children are having fun, mums and dads get the chance to enjoy some much-needed time off together or the opportunity to spend time with their other children.

Care when and where you need it

Not all families want to come to the hospice or our Liverpool site, so our team goes out to visit them in hospital or their homes and we put on regular trips for brothers and sisters to ensure they don’t miss out on having fun.

Claire House is also there for parents during the toughest of times. Whether they are spent at home, hospital or in the hospice, we ensure a child’s final days are memorable and special. We don’t just help with the practical issues of registering a child’s death and arranging their funeral – we provide dedicated round-the-clock support and specialist counselling.

As one family put it: “The best thing about Claire House is knowing that they are always there. From the minute you meet them for as long as you need them.”

We opened the doors of Claire House Liverpool to support to the children of Merseyside in January 2018. We now offer services, such as day-care, complementary therapies, clinics, play and music sessions, and counselling.

The site in West Derby is perfectly located, close to Alder Hey where many of our children and families visit. The reason we are looking to develop the site is because around half of the children we support come from north of the Mersey. This location is much easier for them to get to, and we do not have the space to offer all the services we would like from the Wirral.

One day we hope to have a full 24/7 residential hospice on the site, however, this will take us some time. We hope to soon begin on more detailed plans for the second hospice but do not want to start work on the project until we are confident that we have the funds to build and sustain a second site.

At Claire House we have always passionately pursued our vision that one day, every baby, child and young adult who is seriously or terminally ill, will receive the very best care and support, together with their family, wherever and whenever they need it.

We have an ambitious strategy covering 2024-29:

At Claire House Children’s Hospice we value the relationships we have with our supporters and strive for the best fundraising standards. To this end, we make these promises to our supporters:

• Focus – we are focused on why we are here: to raise money to support seriously and terminally ill children and their families in our community
• Passion – we are passionate about everything we do and totally committed to the cause
• Reliability – we make sure everything that is donated to us makes a difference
• Integrity – we fundraise honestly and transparently and inspire trust in our supporters
• Accountability – we will say thank you when we get it right and sorry when we get it wrong
• Excellence – we make sure supporters have an excellent experience so that the children can continue to have excellent care
• Respect – we will always take care of supporter data and will never share, swap or sell personal data with third parties for their benefit.

We stay up to date with developments in charity regulation, data protection and the new Fundraising Preference Service (FPS) to make sure we are legally compliant and adhering to all guidelines. In addition to this, we make sure all our fundraisers follow the Institute of Fundraising’s Code of Practice.

If you believe that Claire House is not sticking to these principles or are concerned about how your data is being used, then please email giving@clairehouse.org.uk